Delivery & Return

Mr Phantom Store

Effective Date: 20th February 2026

The Mr Phantom Store is operated by London Art Exchange Ltd.


1. DELIVERY

Processing Time

Orders are typically processed within 2–5 working days from receipt of payment.

Working days are defined as Monday to Friday, excluding UK public holidays.

During high-demand periods (such as limited releases), processing times may be slightly extended.

Delivery Timeframes

Estimated delivery times (after dispatch):

  • UK: 4–5 working days

  • Europe: 5–10 working days

  • International: 7–15 working days

Delivery times are estimates only and may vary due to courier delays, customs processing, or circumstances beyond our control.

Customs & Import Charges

International customers are responsible for any applicable customs duties, taxes, or import fees.

Risk & Ownership

Responsibility for the goods passes to the customer upon confirmed delivery to the address provided at checkout.


2. RETURNS

Under UK Consumer Contracts Regulations, you may return your order within 14 days of payment.

To be eligible for a return:

  • The item must be unused

  • In original condition

  • In original packaging

  • In resalable condition

Returns must be initiated within 14 days of payment and shipped promptly thereafter.

Return Costs

The customer is responsible for all return shipping costs.

We strongly recommend using a tracked and insured delivery service, as we are not responsible for items lost or damaged during return transit.

Return Address

All returns must be sent to:

London Art Exchange Ltd
156 New Cavendish Street
London
W1W 6YW
United Kingdom

Non-Returnable Items

The following items may not be eligible for return unless faulty:

  • Signed prints

  • Personalised items

  • Custom-made or bespoke orders


3. REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within a reasonable timeframe.

Original shipping costs are non-refundable unless the item is faulty.


4. DAMAGED OR FAULTY ITEMS

If your item arrives damaged or faulty, you must notify us within 48 hours of delivery, providing photographic evidence.

We will assess the issue and arrange a replacement or refund where appropriate.